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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ambree Reed

Ambree Reed

January 15, 2025

5  out of  5
rating by Ambree Reed
"Very knowledgeable and informative about all policies. No pressuring into new policies or upping current policies. As a Veteran, it's always nice dealing with a Veteran! Would recommend to anyone wanting to explore insurance options."
We responded:
"Thank you for your wonderful review and for recommending us. We're thrilled to hear that you found our service knowledgeable and pressure-free. It's an honor to serve fellow Veterans like yourself. We look forward to assisting you with any future insurance needs."
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Mike Gibson

December 30, 2024

5  out of  5
rating by Mike Gibson
"First, I like three things, the first thing is that they kept my debit card on file so if I called them up and say charge my card, I don’t have to read it to them. The second thing is they look for discounts for me and I actually save more money than I did when I was with direct auto. And lastly, they don’t charge to take a payment in person like direct auto does. And lastly, I like the fact they send postcard to my house, asking me to come back with them."
We responded:
"Thank you for your wonderful feedback and the perfect rating. We're thrilled to hear that our services, including card convenience, discount efforts, and personal touches, have met your expectations. Your satisfaction is our priority, and we appreciate your continued trust."
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Mikayla Goulet

December 27, 2024

5  out of  5
rating by Mikayla Goulet
"Frank helped us switch from another insurance company and gave us better rates with better coverage. He was kind and professional throughout our interaction. Would definitely recommend this agency to help with insurance needs!"
We responded:
"Thank you for sharing your positive experience with Frank and our agency. We're thrilled to hear that you received better rates and coverage. Your recommendation means a lot to us. We look forward to continuing to meet your insurance needs."
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Debby Kyle

December 20, 2024

5  out of  5
rating by Debby Kyle
"A nice young lady by the name, Robin has gone the extra steps to assist me with a change to my policy. Not only did she call me right back but was very thorough. She also shared information on a life insurance policy that I am seriously considering. Thank you Robin for knowing your product and being so kind. Sincerely Deborah Kyle."
We responded:
"Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Robin. Her dedication and expertise are truly valued. We appreciate your kind words and look forward to assisting you with any future needs."
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Lynn Collins

December 20, 2024

5  out of  5
rating by Lynn Collins
"We love dealing with Mark and the employees at State Farm. They have been so helpful over the years and always so kind."
We responded:
"Thank you for your wonderful feedback and the perfect rating. We are thrilled to hear about your positive experiences with Mark and our team. Your kind words motivate us to continue providing excellent service. We truly appreciate your support."
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Cindy

December 19, 2024

5  out of  5
rating by Cindy
"I've been a customer of Mark Cramer for a long time. They have helped me recently with a problem with a rodent issue with my truck. I was panicking because I had no idea how to pay for the repairs Debbie was able to help me get a claim started & rental car. It happened fast also. I appreciate all that they do!"
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J'Ne Hutson

December 14, 2024

5  out of  5
rating by J'Ne Hutson
"My mother has been with Mark Cramer State Farm for many years and has always been pleased but we recently had reason for alarm. We received a letter from State Farm telling us that her home insurance would not be renewed. We panicked. Next, we did the smart thing and contacted Mark's office. Debbie took it from there. First, she reassured me. Then, she gathered the necessary information and she communicated with the appropriate people. She was wonderful to work with and our issue is completely resolved. Like a good neighbor, State Farm is there. They were certainly there for us and we are very grateful."
We responded:
"Thank you for sharing your experience. We're delighted to hear Debbie was able to assist you effectively with your home insurance needs. Your satisfaction is our priority, and we're grateful for your trust in us. We look forward to continuing to serve you and your family."
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Ronnie Matlock

December 11, 2024

5  out of  5
rating by Ronnie Matlock
"I purchased new vehicle, talked with Annette and she hooked me up with great deal. I have been with this Malvern State Farm for quite a while as I have house, boat, and vehicle insurance with them. Thanks Mark Cramer State Farm!!"
We responded:
"Thank you, Ronnie, for your continued trust in us! We're thrilled Annette could assist you with a great deal on your new vehicle, your home and boat. We appreciate your loyalty to our agency for all your insurance needs. Enjoy your new ride!"
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Joann Diaz

December 11, 2024

5  out of  5
rating by Joann Diaz
"Everybody I have spoke with and that office for the past 11 years have been super amazing. A huge huge thank you to Debbie and Jovanna they have helped me tremendously on my total loss making dealing with this already hard enough time a little easier. They were very helpful great timing even submitted things multiple times because the other company could not find them. Thank you Debbie for being so amazing and calling me back on a timely manner y'all keep up the good work!!!!"
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Susan Dutton

December 10, 2024

5  out of  5
rating by Susan Dutton
"Annette went above and beyond to help me with my policy. I would recommend Annette at Mark Kramer State Farm to everyone."
We responded:
"Susan, thank you for your kind words about Annette. We're thrilled to hear she exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your trust in our agency!"
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Chris Horton

December 5, 2024

5  out of  5
rating by Chris Horton
"We've had State Farm for years and have always been satisfied, but Mark Cramer is the first agent who makes a point of checking in with you from time to time. The personal touch goes above and beyond any previous agents with State Farm or other companies. Highly recommended!"
We responded:
"Chris, thank you so much for your review! We are very happy that you allowed us to provide you with 5 star service and for letting us take care of what matters most. We are always happy to help you wherever we can. Thanks!"
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Larron Tenorio

December 4, 2024

5  out of  5
rating by Larron Tenorio
"Austin was awesome ! Prompt , helpful , and knowledgeable!"
We responded:
"Thank you, Larron, for your kind words! We're thrilled to hear that Austin provided prompt, helpful, and knowledgeable service. Your satisfaction is our priority, and we appreciate your feedback."
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Amanda burris

December 2, 2024

5  out of  5
rating by Amanda burris
"Very fast and understanding new exactly what I needed and was patient with me."
We responded:
"Thank you for your kind words! We're thrilled to hear that our team was able to quickly understand your needs and provide patient assistance. We appreciate your trust in us!"
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Spencer Stone

November 15, 2024

5  out of  5
rating by Spencer Stone
"Austin was great and saved me $300 when home insurance left state and needed to find new company"
We responded:
"Thank you, Spencer, for sharing your positive experience with Austin. We're thrilled to hear he was able to assist you in finding new home insurance and save you $300. Your satisfaction is our priority."
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Brent Walker

November 7, 2024

5  out of  5
rating by Brent Walker
"great service"
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Britni Means

November 4, 2024

5  out of  5
rating by Britni Means
"Austin was consistent and very helpful! Thank you!"
We responded:
"Thank you! We're thrilled to hear that Austin provided you with consistent and helpful service. Your positive feedback is greatly appreciated."
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FaZe Fury

November 1, 2024

5  out of  5
rating by FaZe Fury
"Mr. Cramer reach out to me about my policy. I was very please with the information he provided. I am planning on increasing what i had. He made it worth doing this. I will tell my friends how awesome State Farm is and get them to come onboard. Thank you for the information."
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Bryan Wilfong

October 31, 2024

5  out of  5
rating by Bryan Wilfong
"Mark Cramer at State Farm was a big help with finding me options to find the best rates for my family and I."
We responded:
"Thank you, Bryan, for your kind words. We're thrilled to hear that our team was able to assist you in finding the best rates for your family. Your satisfaction is our top priority."
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Kyle Hearn

October 30, 2024

5  out of  5
rating by Kyle Hearn
"Austin was very professional and knowledgeable!!! Definitely recommend!!! Thanks Austin!"
We responded:
"Thank you, Kyle, for your kind words! We're thrilled to hear that Austin provided you with professional and knowledgeable service. Your recommendation means a lot to us."
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Corey Anna

October 30, 2024

5  out of  5
rating by Corey Anna
"Austin helped me get some extra coverage. He was super friendly and helpful. Love working with this business."
We responded:
"Thank you for your kind words! We're thrilled to hear that Austin provided you with excellent service and extra coverage. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
Profile photo of Jadyn Howard

Jadyn Howard

October 29, 2024

5  out of  5
rating by Jadyn Howard
"Great experience. Very professional and kind service."
We responded:
"Thank you, Jadyn, for your kind words and positive review. We're delighted to hear that you had a great experience with our team. Providing professional and kind service is our top priority."
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Annette Matlock

October 28, 2024

5  out of  5
rating by Annette Matlock
"Mark Cramer State Farm is the Best! Great customer service and knowledgeable sales team!!"
We responded:
"Annette, thank you so much for the awesome review! We appreciate you! "
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Shelia Collins

October 28, 2024

5  out of  5
rating by Shelia Collins
"Frank was great to work with and I appreciate his help."
We responded:
"Thank you, Shelia, for your kind words! We're thrilled to hear that Frank provided you with excellent service. Your satisfaction is our top priority, and we appreciate your feedback."
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Julie Howard

October 25, 2024

5  out of  5
rating by Julie Howard
"I have been with Mark Cramer State Farm for many years. They have a great product but are not high pressure sales. They work with you so they determine the right policies to meet your need. They are very responsive when needed. I couldn’t ask for a better insurance team with which to partner."
We responded:
"Julie, thank you so much for your loyal business and the incredible review! We're thrilled to hear about your experience with our agency and we can't wait to serve you for years to come! "
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Ms. Porsche

October 24, 2024

5  out of  5
rating by Ms. Porsche
"Mark was very nice and accommodating."
We responded:
"Thank you for your kind words and 5-star rating. We're delighted to hear that our team was able to provide you with a pleasant and accommodating experience. Your satisfaction is our priority, and we appreciate your feedback."