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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Daley

June 18, 2026

5  out of  5
rating by Joseph Daley
"Kristen, was awesome and took the time to answer any and all questions i had while getting me a great policy for Home and auto insurance. 10/10 would recommend Kristen and Mark for great service!"
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Ricky O'Guinn

June 18, 2026

5  out of  5
rating by Ricky O'Guinn
"They were very courteous, helpful informative. I would recommend them to anyone the best experience with getting or selecting insurance that I've had hands down. Thank you, guys."
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Kyle Martin

June 17, 2026

5  out of  5
rating by Kyle Martin
"Loretta was extremely helpful with my transition to State Farm for home and auto insurance. She thoroughly explained all of the polices and was realistic with what values and add-ons she tried to sell to me. She even went above and beyond by offering to call my previous insurer with me to simplify the severance process and make sure the correct questions were asked. I’m very satisfied with the transition experience I’ve had so far and I’m looking forward to continuing working with State Farm.
Thank you, Loretta!"
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tina griffin

June 16, 2026

5  out of  5
rating by tina griffin
"I have been so pleased with the help I have received from Ms. Kristen with the Mark Cramer's State Farm Agency. Ms. Kristen was so kind and upbeat. As we all know finding the right insurance is comforting. Ms. Kristen was so informative and patient. I was given help understanding the insurance for vehicles, renters, homeowners and an ATV. Ms. Kristen explained every detail and my insurance was cheaper than my past insurance company. I am really delighted to give Mark Cramer's State Farm Agency a 5 star rating. Of course, it was Ms. Kristen that had me from hello because of her genuine professionalism and respectful deamenor throughout the entire process. I appreciate this team. I appreciate Ms. Kristen's great skills with communicating, being punctual and overall activeness in meeting her client's needs."
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Gina Lowery

June 12, 2026

5  out of  5
rating by Gina Lowery
"Loretta was very kind, professional and listened to our needs. We switched our multi auto policy from Geico to State Farm and added a personal lines policy. We are saving 30% with lower deductibles and higher coverages than we had with Geico. Thank you for your guidance and assistance, Loretta Quinn!"
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Andrew Chauffe

June 9, 2026

5  out of  5
rating by Andrew Chauffe
"Inquired for a quote online and was reached out to by Kristen Kuskie at this office. She was attentive, polite, and knowledgeable: answering all of my questions and walking me through what the policies offered.

Setting everything up was quick and straightforward. My documents were emailed to me immediately. I’ve yet to file a claim (and hope I don’t have to), but so far my experience has been great!"
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Carson Taylor

June 4, 2026

5  out of  5
rating by Carson Taylor
"Loretta is the goat!"
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Helen Akins

June 3, 2026

5  out of  5
rating by Helen Akins
"Loretta was such a pleasure to work with on my insurance needs! She introduced herself in a professional manner, explained everything in great detail, and her pleasant demeanor really sealed the deal for me. I appreciate her for her willingness to help me understand how to do certain things to make my transition to State Farm a breeze."
We responded:
"Thanks so much for the fantastic rating, Helen! We are so glad you had a positive experience with us here on State Farm Agent Mark Cramer’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Amy Reed

June 2, 2026

5  out of  5
rating by Amy Reed
"Great communication, listening, no pressure and very knowledgeable."
We responded:
"Thanks so much for the amazing review, Amy! We really appreciate your support here in Malvern . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Casey Delamar

June 2, 2026

5  out of  5
rating by Casey Delamar
"I've been a happy customers for many years. The staff is very friendly and helpful. Different policies and coverages were explained in a way that they are easy to understand. And the service is great."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Destiny Shuffield

May 28, 2026

5  out of  5
rating by Destiny Shuffield
"Worked with Loretta under Mark Cramer and she was absolutely amazing, got me a bundled policy for $120. Amazing service."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Mark Cramer’s Team! We deeply appreciate your kind words here in Malvern . "
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Jerry Davenport

May 19, 2026

5  out of  5
rating by Jerry Davenport
"Just a review"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Mark Cramer’s Team. "
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Christi Jacques

May 15, 2026

5  out of  5
rating by Christi Jacques
"Kristen with Mark Cramer’s State Farm office was so helpful and thorough helping me get through the process of finding auto & homeowners insurance. I felt like she walked me through each step. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the fantastic review, Christi! We are always here to help with your insurance needs here in Malvern . "
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Vicki Fisher

May 6, 2026

5  out of  5
rating by Vicki Fisher
"What an amazing agency to work with. Very friendly and anticipated all my needs. I would highly recommend this State Farm agency!!!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Mark Cramer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Malvern ."
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David Cox

May 5, 2026

5  out of  5
rating by David Cox
"We have had great service with this agency. Always a personalized experience."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Mark Cramer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Malvern ."
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Kathy Shaw

May 4, 2026

5  out of  5
rating by Kathy Shaw
"Kristen was excellent going over everything and answering all my questions!"
We responded:
"Kathy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Nicci Carroll

May 4, 2026

5  out of  5
rating by Nicci Carroll
"I went to get some insurance this morning, and Debbie Pennington did a great job at helping me with all my needs. If you need any insurance go see Debbie she will get you right."
We responded:
"Thank you for taking the time to leave such a great review, Nicci. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Robbie Crenshaw

April 28, 2026

5  out of  5
rating by Robbie Crenshaw
"Mark spent over 45 minutes reviewing all of my policies and coverages with me, and made for sure that I had everything needed and coverage for the things I never even thought of! I highly recommend Mark and the Team for your insurance and financial needs! They are very good, and there is a true care and relationship between us. Thanks Mark Cramer and the local State Farm Malvern, AR Team for all you guys do!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Malvern to know that you had such a wonderful experience with us here on State Farm Agent Mark Cramer’s Team."
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Russell Dust

April 15, 2026

5  out of  5
rating by Russell Dust
"Very easy to work with. They go above and beyond to make you feel welcomed"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Mark Cramer’s Team! We deeply appreciate your kind words here in Malvern . "
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Rogina Cooper

April 15, 2026

5  out of  5
rating by Rogina Cooper
"Loretta was absolutely Amazing at helping us get what we needed. We are satisfied customers."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mark Cramer’s Team. "
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Rogina Cooper

April 15, 2026

5  out of  5
rating by Rogina Cooper
"Loretta was absolutely amazing with helping us get our coverage needs met . We are satisfied customers"
We responded:
"Thank you so much for the 5-star rating, Rogina! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Marissa Sherman

April 13, 2026

5  out of  5
rating by Marissa Sherman
"Loretta did an amazing job helping me get my insurance policy started. Easiest and quickest process!!"
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Dana Collins

April 9, 2026

5  out of  5
rating by Dana Collins
"Great place to do business! Mark Cramer has taken care of my family for years."
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Olivia Higgins

April 1, 2026

5  out of  5
rating by Olivia Higgins
"Very helpful and knowledgeable! Process was easy"
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Ashley Howerton

March 31, 2026

5  out of  5
rating by Ashley Howerton
"I had a great experience working with Thomas Battaglia at State Farm. He was incredibly helpful, patient, and took the time to explain my coverage options clearly so I could make the best decision for my situation. communication was excellent and he made the entire process easy and stress-free. I really appreciate the professionalism and customer service. I would highly recommend working with them!"