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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jason Burkman

November 21, 2023

5  out of  5 rating by Jason Burkman
"Frank is a great guy."

Terrence Mitchell

November 17, 2023

5  out of  5 rating by Terrence Mitchell
"Annette and staff are great!!"

Bobby Sutton

November 17, 2023

5  out of  5 rating by Bobby Sutton
"Frank is a great guy"


November 16, 2023

5  out of  5 rating by Ashton
"Grady was very professional and made sure I understood the policy"

Avry Causer

November 14, 2023

5  out of  5 rating by Avry Causer
"Great service."

Linda Wheat

November 13, 2023

5  out of  5 rating by Linda Wheat
"Annette was very helpful to Monroe last week. She sent a text offering help exploring options to lower our auto rates explaining why expenses are rising. When I called her back she was able to quickly explain the variations and costs for all of the coverages I really needed. We went thru all the coverages on both vehicles. It took about 15 minutes and I think we have now what I need and can afford. She knew the answers to my questions and was very pleasant to work with."

Mayme Brown

October 31, 2023

5  out of  5 rating by Mayme Brown
"Frank was awesome to work with! Very laid back and helpful!"

Yoda Mom

October 26, 2023

5  out of  5 rating by Yoda Mom
"Great service, so helpful, always available, highly recommed"

George Radcliffe

October 4, 2023

5  out of  5 rating by George Radcliffe
"While trying to finalize payment of a claim, I had the pleasure of having Ms. Annette Matlock assist me. It was also a learning experience for an old man. With her help, I was able to eliminate a trip to their office and days of delay using the mail, by submitting my papers electronically to her. Because of her friendly, positive attitude, along with her knowledge and willingness to assist me, she deserves all the kudos she gets and certainly more than 5 stars."

Brenda Woods

October 1, 2023

5  out of  5 rating by Brenda Woods
"I just wanted to thank you again for the awesome care, consideration & of course the coverage I have w/ your company. Some people just go out of their way to be helpful & you are one of them! I cannot thank you enough for helping me to get my insurance so quickly. I am grateful."

Kayti Snow

September 22, 2023

5  out of  5 rating by Kayti Snow
"Great agency! Mark and Jill are amazing and their fully licensed team have been a pleasure to work with. ⭐️⭐️⭐️⭐️⭐️"

Ashlynn Murphy

September 19, 2023

5  out of  5 rating by Ashlynn Murphy
"This is the BEST State Farm Agency!!"

Shelby Jade

September 18, 2023

5  out of  5 rating by Shelby Jade
"I highly recommend State Farm insurance for all insurance needs. Grady was magnificent in explaining the process and helping me review for lower auto quotes. I switched insurance companies and am glad I did!"

Krista Orr

September 13, 2023

5  out of  5 rating by Krista Orr
"They’ve always been very helpful and made sure we have all the coverage we need."

Alisa Phillips

August 30, 2023

5  out of  5 rating by Alisa Phillips
"State farm has been wonderful to me! Today I spoke with Annette and she helped me shave an additional 50.00 a month and told me about some other awesome perks!"

Annah Copeland

August 24, 2023

5  out of  5 rating by Annah Copeland
"great customer service!"

wilma null

August 22, 2023

5  out of  5 rating by wilma null
"My review went very smoothly. I felt very comfortable during the telephone review. He was very prepared."

Dana Collins

August 16, 2023

5  out of  5 rating by Dana Collins
"Ashlynn Pearson at Mark Cramer SF went above and beyond to help me with a claim. She turned a difficult situation into a pleasant experience. Our area had massive hail damage and I know everyone impacted felt frustration, maybe even bewildered. Thank you SF for coming through for our family."

Mike Meyers

August 11, 2023

5  out of  5 rating by Mike Meyers
"Vert easy to talk to and discuss insurance needs."

Deane Mcghee

August 10, 2023

5  out of  5 rating by Deane Mcghee
"Very pleased with Grady and State farm business"
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Malvern Towing & Recovery

August 3, 2023

5  out of  5 rating by Malvern Towing & Recovery
"It’s a pleasure working with a group of professionals. Call Mark’s crew, specifically Frank, to learn more about State Farm’s coverages. Be sure to add towing and roadside assistance to your vehicles coverage. It’s one of the best in the industry!"

Cherri Mertz

July 28, 2023

5  out of  5 rating by Cherri Mertz
"Annette was the absolutely amazing and so very helpful. I appreciate her so very much and suggest you ALL get with her for all of your insurance needs."

Angel Owens

July 27, 2023

5  out of  5 rating by Angel Owens
"Grady was extremely helpful as always with creating a home policy for my specific needs."

Gena Whitworth

July 21, 2023

5  out of  5 rating by Gena Whitworth
"Annette Was very helpful."

Amanda Jones

July 20, 2023

5  out of  5 rating by Amanda Jones
"Annette was spectacular today while we added a new driver and updated our policy information! So very kind and helpful! She is the BEST!"