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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brenda Woods

March 21, 2025

5  out of  5
rating by Brenda Woods
"I just wanted to thank you again for the awesome care, consideration & of course the coverage I have w/ your company. Some people just go out of their way to be helpful & you are one of them! I cannot thank you enough for helping me to get my insurance so quickly. I am grateful."
We responded:
"Thank you for taking the time to leave us such a kind review. We appreciate you!"
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Mikaela Shelton

March 21, 2025

5  out of  5
rating by Mikaela Shelton
"Katie snow was the best agent hands down she handled my crazy family so well and helped us get not one but 2 different policy's as well as my mom's existing policy and she handled giving us 2 different quotes for each of us and was just the most helpful agent I've ever had the pleasure working with ❤️"
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tamara carlile

March 19, 2025

5  out of  5
rating by tamara carlile
"Annette helped me to insure my new vehicle. Great experience!"
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Corey King

March 14, 2025

5  out of  5
rating by Corey King
"I swapped from Progressive to State Farm and the quote I was given was shocking. They cut my bill in half compared to what I was paying with Progressive. I highly recommend them. Austin made everything so simple and quick. All in 10 minutes over the phone."
We responded:
"Thank you for making the switch to State Farm! We're thrilled to hear that Austin was able to provide you with a great quote and make the process quick and easy. Saving money while getting quality coverage is always a win! We truly appreciate your review and are here for you anytime you need assistance."
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jack wood

March 11, 2025

5  out of  5
rating by jack wood
"Mark Cramer is great!"
We responded:
"Thank Jack for the 5 star review! "
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Matthew McIntosh

March 6, 2025

5  out of  5
rating by Matthew McIntosh
"The agent that took care of ensuring my motorcycle was very helpful and straightforward. His name was Austin and he informed me about more types of insurance that can be helpful and cover more than just my motorcycle. I would highly recommend State Farm for good prices and good agents. If you have some sort of an accident they have the best lawyers to take care of you and all you have to do is wait for them to win as long as you’re not clearly at fault."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Austin was able to provide you with helpful and straightforward service while insuring your motorcycle. We take pride in offering not only great coverage options but also knowledgeable agents like Austin to guide you every step of the way. If you ever need assistance with any of your insurance needs, whether it’s for your motorcycle, auto, or anything else, please don’t hesitate to reach out. "
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Renee Horton

March 6, 2025

5  out of  5
rating by Renee Horton
"Anetta and Montana are awesome! They went above and beyond to get us what we needed in a timely manner! I highly recommend Mark Cramer State Farm"
We responded:
"Thank you so much for your review! We’re thrilled to hear that Anetta and Montana went above and beyond to assist you and get you what you needed in a timely manner. We’re proud to have such dedicated team members on board! "
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Gail Kenney

March 4, 2025

5  out of  5
rating by Gail Kenney
"Mark Kramer, State Farm is a great insurance Agent and company. He and his staff are very professional and so friendly. Mark takes such good care of us making sure we have just the right coverage for us. We have never been disapointed with state Farm..I cant say enough good about them."
We responded:
"Thank you so much for your wonderful review! We are so glad to hear that Mark and the team have been able to provide you with excellent service and the right coverage for your needs. We truly appreciate your kind words and your trust in us over the years. "
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Richard Kenney

March 4, 2025

5  out of  5
rating by Richard Kenney
"State farm is an excellent company with products and services that fit our needs but our agent, Mark Cramer is a superstar, he matches our needs because he takes the time to know his clients. I wish there was a higher rating than five because Mark has earned it."
We responded:
"We’re thrilled to hear that Mark has been able to match your needs and provide you with the personal, dedicated service that we strive for. It's wonderful to know that he takes the time to truly understand his clients, and we couldn’t agree more—Mark is indeed a superstar! Thanks so much for the 5 star review!"
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Sharon Justice

February 28, 2025

5  out of  5
rating by Sharon Justice
"I have been with the agency for years, they are always very helpful with my insurance updates, needs or claims. I highly recommend Mark Cramer."
We responded:
"Thank you so much for your continued trust in us over the years! We're so glad to hear that we’ve been able to assist you with your insurance updates, needs, and claims. Mark and the team work hard to provide excellent service, and we truly appreciate your review!"
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Marianne Vawter

February 26, 2025

5  out of  5
rating by Marianne Vawter
"Austin made it very easy. Walked us through everything"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Austin made everything easy for you and walked you through the process. He truly strives to provide clear and helpful guidance, and it’s great to know he was able to assist you. If you need anything else, we’re always here to help!"
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Peggy Just

February 21, 2025

5  out of  5
rating by Peggy Just
"One of the best agents I've ever dealt with. They care, they call to check in or check up on you. Best prices too."
We responded:
"We’re thrilled to hear that you’ve had such a positive experience with us. Our team truly cares about our clients, and it’s great to know that it shows through the check-ins and support we provide. We’re also glad that you’re happy with our prices! If there’s anything else you need, please don’t hesitate to reach out. We’re here for you!"
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Russell Winchel

February 20, 2025

5  out of  5
rating by Russell Winchel
"Just completed a review of all my policies and coverages, with added suggestions for possible changes and/or investment opportunities. Mark is very personable, professional, and helpful…really enjoyed our conversation!"
We responded:
"We're so glad to hear that Mark was able to walk you through your policies and coverages while providing helpful suggestions. His personable and professional approach is something we truly value, and we’re happy to know you enjoyed your conversation. If you have any other questions or need further assistance, don't hesitate to reach out."
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L Wilson

February 20, 2025

5  out of  5
rating by L Wilson
"Very helpful, knowledgeable, professional, and personable. Great office staff as well."
We responded:
"Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team. Providing helpful, professional, and personable service is our top priority. We truly appreciate your support!"
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James Green

February 13, 2025

5  out of  5
rating by James Green
"Awesome customer service and prices! Debbie is awesome!"
We responded:
"James, thank you for the awesome review! I am happy Debbie was so helpful! "
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Brenda Williams

February 12, 2025

5  out of  5
rating by Brenda Williams
"I’ve been using State Farm for 53 years. Mark Cramer at State Farm in Malvern, AR is my agent now. His explanation and suggestions for my auto coverage were very clear. I am also happy and relieved with the life insurance policy- the best and affordable policy for my age!!!!! Mr. Cramer took the time with all my extra calls to answer my questions. If you are looking for insurance, call Mark Cramer at State Farm."
We responded:
"Brenda thank you for the wonderful review! I am honored I was able to help with your life insurance and appreciate that you trust my office with your insurance needs! "
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Queen Mara Bugg

February 6, 2025

5  out of  5
rating by Queen Mara Bugg
"Definitely the best rep he was great and he reached out to call me and well I save $90.00 by switching to State Farm !!!"
We responded:
"Thank you for the wonderful review!"
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Millie Aaron

February 4, 2025

5  out of  5
rating by Millie Aaron
"Montana was very helpful in going over my insurance policy’s. She explained everything in detail and gave me option of if I wanted in expand my coverage."
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N LJ

January 31, 2025

5  out of  5
rating by N LJ
"Mark Cramer and his staff have always been accessible, friendly, and so helpful any time I have needed them! I highly recommend State Farm and this agent for all your insurance needs!"
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Natalie White

January 28, 2025

5  out of  5
rating by Natalie White
"talking over the phone. I know I will always be taken care of when I have questions or concerns."
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Dora Lejeune

January 27, 2025

5  out of  5
rating by Dora Lejeune
"Such a pleasant experience. Montana explained everything so clearly and helped me to get the best insurance especially based on what I could afford on my limited income. I couldn't believe how smooth and easy it was. She followed up on every thing for me. Thank you state farm!"
We responded:
"Dora, thank you for the wonderful review! I am so happy Montana was so helpful! "
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Ambree Reed

January 15, 2025

5  out of  5
rating by Ambree Reed
"Very knowledgeable and informative about all policies. No pressuring into new policies or upping current policies. As a Veteran, it's always nice dealing with a Veteran! Would recommend to anyone wanting to explore insurance options."
We responded:
"Thank you for your wonderful review and for recommending us. We're thrilled to hear that you found our service knowledgeable and pressure-free. It's an honor to serve fellow Veterans like yourself. We look forward to assisting you with any future insurance needs."
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Mike Gibson

December 30, 2024

5  out of  5
rating by Mike Gibson
"First, I like three things, the first thing is that they kept my debit card on file so if I called them up and say charge my card, I don’t have to read it to them. The second thing is they look for discounts for me and I actually save more money than I did when I was with direct auto. And lastly, they don’t charge to take a payment in person like direct auto does. And lastly, I like the fact they send postcard to my house, asking me to come back with them."
We responded:
"Thank you for your wonderful feedback and the perfect rating. We're thrilled to hear that our services, including card convenience, discount efforts, and personal touches, have met your expectations. Your satisfaction is our priority, and we appreciate your continued trust."
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Mikayla Goulet

December 27, 2024

5  out of  5
rating by Mikayla Goulet
"Frank helped us switch from another insurance company and gave us better rates with better coverage. He was kind and professional throughout our interaction. Would definitely recommend this agency to help with insurance needs!"
We responded:
"Thank you for sharing your positive experience with Frank and our agency. We're thrilled to hear that you received better rates and coverage. Your recommendation means a lot to us. We look forward to continuing to meet your insurance needs."
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Debby Kyle

December 20, 2024

5  out of  5
rating by Debby Kyle
"A nice young lady by the name, Robin has gone the extra steps to assist me with a change to my policy. Not only did she call me right back but was very thorough. She also shared information on a life insurance policy that I am seriously considering. Thank you Robin for knowing your product and being so kind. Sincerely Deborah Kyle."
We responded:
"Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Robin. Her dedication and expertise are truly valued. We appreciate your kind words and look forward to assisting you with any future needs."