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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael

Michael

October 1, 2024

5  out of  5
rating by Michael
"I spoke with Mark Cramer about several of my insurance policies. Mr. Cramer is very kind, helpful & knowledgeable. I feel extremely blessed & confident to have him & his team tending to my insurance needs!"
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Rachel Thurman

October 1, 2024

5  out of  5
rating by Rachel Thurman
"I would like to thank Ms. Annette she was the biggest help would not have know what to do without her"
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Joanna Welch

September 27, 2024

5  out of  5
rating by Joanna Welch
"Annette Matlock was awesome, she was extremely helpful"
We responded:
"Thank you, Joanna, for your kind words! We're thrilled to hear that Annette provided you with excellent service. Your feedback is greatly appreciated, and we look forward to continuing to meet your insurance needs."
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Travis Hamilton

September 26, 2024

5  out of  5
rating by Travis Hamilton
"Its nice to do business with good, honest, trustworthy people, I highley reccomend this agency."
We responded:
"Thank you, Travis, for your kind words and high recommendation. We're delighted to hear that you had a positive experience with our team. Your trust means a lot to us, and we look forward to continuing to serve your insurance needs."
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Kim Shipp

September 23, 2024

5  out of  5
rating by Kim Shipp
"The service we received from Mark Cramer and his staff was impeccable. Mark took time to talk with us and listen to all our questions. Debbie worked above and beyond to get our problem resolved. We have been State farm customers for many many years but it seems as if this was the best service we ever received. Thank you Mark and Debbie and other staff that worked on our problem. It is greatly appreciated."
We responded:
"Thank you, Kim, for your kind words. We're thrilled to hear that our team provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your long-term loyalty to State Farm."
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Debbie Anderson

September 19, 2024

5  out of  5
rating by Debbie Anderson
"I want to applaud the Mark Cramer State Farm Insurance Agency in Hot Springs, Ar. More specifically, Agent Katy Snow, who has displayed a very professional attitude. Katy was thorough, helpful and pleasant. I give Katy a “Perfect 10”. Let her help you with your insurance needs."
We responded:
"Thank you, Debbie, for your kind words and high praise for Katy. We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. We appreciate your support and recommendation!"
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Tammy Priest

September 19, 2024

5  out of  5
rating by Tammy Priest
"I found this to be a pleasant experience very helpful and answered everything I needed answered"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a pleasant experience and found our team helpful. Your satisfaction is our priority, and we appreciate your trust in us."
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Mac little

September 12, 2024

5  out of  5
rating by Mac little
"Worked with Annette today and I couldn’t believe how responsive and knowledgeable she was!! She’s definitely a stand out employee, was super happy to cross paths with her!"
We responded:
"Thank you, Mac, for your kind words about Annette! We're thrilled to hear about your positive experience and appreciate your recognition of her responsiveness and knowledge. Your satisfaction is our priority, and we're glad Annette could assist you so effectively."
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Autumn Scheffer

September 12, 2024

5  out of  5
rating by Autumn Scheffer
"Anette Matlock is an amazing lady and very helpful"
We responded:
"Thank you, Autumn, for your kind words about Anette. We're thrilled to hear she was able to assist you effectively. Your positive feedback is greatly appreciated!"
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Sara McClard

September 3, 2024

5  out of  5
rating by Sara McClard
"Mark Cramer and his team were so helpful getting us switched over to him from our previous agent. It’s been a refreshing experience to deal with people who actually care about their customers and offering the best possible experience!"
We responded:
"Thank you, Sara! We're thrilled to hear that your transition to our agency was smooth and refreshing. Our team is dedicated to providing the best possible experience for our customers, and your kind words mean a lot to us."
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Devin Westgate

September 3, 2024

5  out of  5
rating by Devin Westgate
"Getting life insurance with then was super easy and Austin explained everything well and made sure I got the right coverage for my family. Thanks!"
We responded:
"Thank you, Devin! We're thrilled to hear that Austin made the process smooth and clear for you. Ensuring you have the right coverage for your family is our top priority. We appreciate your trust in us!"
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Jaden DeLoach

August 22, 2024

5  out of  5
rating by Jaden DeLoach
"my experience with Frank was so nice! he was very patient, kind, and understanding. he helped me a ton!!😸"
We responded:
"Thank you, Jaden, for your kind words! We're thrilled to hear about your positive experience with Frank. Your satisfaction is our priority, and we're glad he could assist you so effectively."
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Tyler Youngblood

August 22, 2024

5  out of  5
rating by Tyler Youngblood
"Austin saved me a ton even with adding more options than I previously had. Very professional and quick service. Couldn’t be happier."
We responded:
"Thank you, Tyler! We're thrilled to hear that Austin was able to provide you with excellent service and savings. Your satisfaction is our top priority, and we appreciate your kind words."
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Nancy Jackson

August 13, 2024

5  out of  5
rating by Nancy Jackson
"Austin did a fantastic job helping me get my FIRST homeowners policy. I look forward, to eventually moving more business to him. He has excellent customer service skills and he was easy to deal with. Thank you so much Austin 💓 for helping me!"
We responded:
"Thank you, Nancy, for your kind words! We're thrilled to hear that Austin provided excellent service for your first homeowners policy. We look forward to assisting you with more of your insurance needs in the future. Thank you for choosing us!"
Profile photo of Lauren Harrison

Lauren Harrison

August 12, 2024

5  out of  5
rating by Lauren Harrison
"All I have to say, is It's a good thing this office has Annette! The transparency, the willingness to provide solutions, and the fact that she fully listens to the customer. It would be a great idea to utilize Annette's skillset in training office personnel!"
We responded:
"Thank you, Lauren! We're thrilled to hear about your positive experience with Annette. We value her dedication and skills immensely. Your feedback is greatly appreciated and will be shared with the team."
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Lisa Sorter

August 9, 2024

5  out of  5
rating by Lisa Sorter
"Mark was very knowledgeable, and was able to answer all my questions. He covered all aspects of my family's insurance needs."
We responded:
"Thank you, Lisa, for your kind words. We're thrilled to hear that our team was able to address all your family's insurance needs. Your satisfaction is our top priority, and we appreciate your trust in our services."
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Shawn Spradlin

August 9, 2024

5  out of  5
rating by Shawn Spradlin
"Very informative, competitive pricing, easy to work with."
We responded:
"Thank you, Shawn, for your kind words! We're delighted to hear that you found our services informative and competitively priced. It's always our goal to make the process as easy as possible for our clients. We appreciate your feedback!"
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Pamela Smith

August 9, 2024

5  out of  5
rating by Pamela Smith
"I recently transferred my policies to Mark from another agent. Once the transfer was processed, Mark reached out to schedule a review appointment. He called me himself to do the review and was very pleasant to talk with. Mark went through each of my policies and suggested a few changes. We will do a follow-up once I make a decision."
We responded:
"Thank you, Pamela, for your kind words and for choosing our agency. We're delighted to hear that our team provided a thorough and pleasant review of your policies. We look forward to assisting you further with any decisions you make."
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Brittany Cole

August 9, 2024

5  out of  5
rating by Brittany Cole
"Austin is great! Really helpful and answered all of my questions!!"
We responded:
"Thank you, Brittany! We're thrilled to hear that Austin was able to assist you effectively. Your positive feedback is greatly appreciated, and we're here to help with any future questions or needs."
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dayana wagner

August 2, 2024

5  out of  5
rating by dayana wagner
"Austin was very accommodating to my needs. He gave me the best deals according to my price range and had a very positive attitude. I would highly recommend him!"
We responded:
"Thank you, Dayana, for your kind words! We're thrilled to hear that Austin provided you with excellent service and found the best deals for you. Your recommendation means a lot to us."
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Jimmy James Cordova

August 2, 2024

5  out of  5
rating by Jimmy James Cordova
"Spoke with Mr.Frank and he made the whole process simple took maybe 10 mins if that love the quote that was given Glad I chose this state farm"
We responded:
"Thank you, Jimmy! We're thrilled to hear that Frank made the process simple and efficient for you. We appreciate your trust in us and are glad you’re happy with your quote. Welcome to the State Farm family!"
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Clayton Hines

July 25, 2024

5  out of  5
rating by Clayton Hines
"Mr Frank helped me get my insurance lower along with getting me life insurance, I appreciate it"
We responded:
"Thank you, Clayton! We're thrilled to hear that Frank was able to assist you with lowering your insurance and securing life insurance. Your appreciation means a lot to us."
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Lindsey Parker

July 24, 2024

5  out of  5
rating by Lindsey Parker
"Excellent response time! Helped us get all of our polices moved from TX—no issues and took that stress away from us!"
We responded:
"Thank you, Lindsey! We're thrilled to hear that our team could make your transition from Texas seamless and stress-free. Your satisfaction is our priority, and we appreciate your kind words. Welcome to our agency!"
Profile photo of Karen Hernandez

Karen Hernandez

July 24, 2024

5  out of  5
rating by Karen Hernandez
"Austin was extremely helpful, courteous and thorough. I had a great experience with my insurance quote. I will be referring him to friends and family."
We responded:
"Thank you, Karen, for your kind words! We're thrilled to hear that Austin provided you with excellent service. Your referrals mean a lot to us."
Profile photo of Kathy Looper

Kathy Looper

July 19, 2024

5  out of  5
rating by Kathy Looper
"Annette was Awesome! Very helpful!! Thank you State Farm!"
We responded:
"Thank you, Kathy, for your kind words! We're thrilled to hear that Annette provided you with excellent service. Your satisfaction is our top priority. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing State Farm!"